Privacy Policy

1. Introduction

Aiclex Technologies Pvt Ltd (“Aiclex”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our AI Calling Agent platform.

2. Information We Collect

We collect information you provide directly to us, including:

• Account information (name, email, phone number, company details)
• Lead and customer data you upload to our platform
• Call recordings and transcripts for quality improvement
• Payment and billing information
• Usage data and analytics

3. How We Use Your Information

We use your information to:

• Provide and maintain our AI calling services
• Process payments and manage subscriptions
• Improve our AI models and service quality
• Communicate with you about updates and support
• Comply with legal obligations

4. Data Security

We implement industry-standard security measures including SSL encryption, secure data centers, regular backups, and access controls. Call recordings are encrypted at rest and in transit.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Call recordings are retained based on your plan settings. You can request data deletion at any time.

6. Your Rights

You have the right to access, correct, delete, or export your personal data. Contact us at hello@aiclex.co.in for any data-related requests.

7. Contact Us

For privacy-related questions, email us at hello@aiclex.co.in or WhatsApp +91 84494 88090.